FAQs
Frequently asked questions
Everything you need to know before getting started.
LinQR is a done-for-you QR code and review management platform built for small and medium businesses. We design your branded portal, set up personalised staff QR codes, configure your review platforms, and hand you the keys — you don't need any technical knowledge.
LinQR offers two options. You can choose a monthly or annual subscription from £14.99/month (Starter), £29.99/month (Growth), or £44.99/month (Enterprise) — setup is included and there are no extra fees. Annual billing saves 20%. Or, if you prefer no ongoing commitment, we offer a one-off design and setup service from £99.50 for a single payment. The key difference: subscriptions include your live, hosted management dashboard and ongoing portal management for as long as you subscribe; the one-off is a single design and setup, with any future changes available as £5 update requests. A free enquiry helps us recommend the right option for your business.
All plans include your branded portal, staff QR codes with print-ready cards, personalised review templates, review platform configuration, business dashboard with analytics, and a free onboarding call. Plans differ in limits — Starter gives you 3 staff codes and 2 platforms; Growth gives 10 and 5; Enterprise is unlimited.
No. Setup, branding, and onboarding are included on every subscription plan — no one-off fees, no hidden extras.
Yes. No lock-in. Monthly plans can be cancelled at any time, and cancelling is quicker than signing up. You get a reminder email before any renewal, so you are never charged without notice. Yearly plans are paid upfront and work out at least two months cheaper than paying monthly.
If you prefer a single payment rather than a subscription, our Design & Setup service (from £99.50) covers everything in one go — branded portal, staff QR codes, review templates, print-ready cards, and a full onboarding handover. You own the design outright, with no ongoing fees. Changes after setup (new staff, updated links, template tweaks) are available as separate £5 update requests — there's no retainer, you only pay when you need something changed.
Both give you the same branded portal, staff QR codes, and review templates to start. The difference is what happens afterwards. The £14.99/month (and up) subscription gives you a live, hosted management dashboard — you can add staff, update platform links, edit templates, and view analytics yourself, any time, for as long as you subscribe. The £99.50 one-off is a single design and setup payment with no hosted dashboard — it's yours to use as-is, and any future changes (new staff, link updates, template edits) are handled by us as £5 one-off update requests rather than self-service.
Yes — every business starts with a free, no-obligation enquiry. Submit your enquiry here or book a free call and we'll come back with a tailored proposal and confirmed pricing. No payment or commitment required.
Most businesses are live within 48 hours of confirming. I do all the setup. I just need your logo, your staff names and where you want reviews to go.
Each team member gets their own QR code. When a client scans it, they see a personalised starting point for a review that mentions that specific staff member by name. This is only ever a starting point — every draft is generated fresh, so no two customers see the same text, and the client is prompted to edit it to reflect their own experience. They then post it themselves straight to Google or TripAdvisor. The whole process takes under 30 seconds.
Yes. The customer writes and posts every review themselves, from their own account. What they see after scanning is a starting point that is different every time, and they are asked to put it in their own words. LinQR never picks a star rating, never steers unhappy customers away from posting, never posts on anyone's behalf and never rewards anyone for leaving a review.
We support Google, TripAdvisor, Facebook, Instagram, Trustpilot, your own website, and any custom URL you provide. You choose which platforms are active on your portal, and we can update them any time.
None at all. Your portal is fully set up by us — we handle all the configuration. Once you're live, your dashboard shows scan analytics and insights without any technical knowledge required. If you need changes, just get in touch.
LinQR works for any customer-facing business: hotels, restaurants, cafés, gyms, health and beauty salons, retail shops, healthcare practices, events venues, and professional services. If your business relies on customer reviews or needs QR codes for payments, LinQR is built for you.
Yes. We provide professionally written review templates as a starting point, but you can edit, add, or remove templates directly from your portal to match your brand voice perfectly.
The class lottery lets you generate a whole batch of identical-looking QR codes — for example, one for every station, table, or seat. You choose how many codes to create and how many of those should be "winners". When someone scans, a set number land on a "Congratulations — you win!" page, while the rest show a friendly "Better luck next time!" message — both pages can prompt the customer to follow you on Instagram. Nobody can tell which codes are winners just by looking, so it's a fun, low-cost way to drive engagement and grow your social following. It is a separate tool and has nothing to do with reviews: it never asks for a review, and nobody needs to leave one to take part or to win.
On subscription plans, link and platform updates are handled by us — just get in touch. For one-off clients, changes are available as separate one-off requests for a small fee. You only pay when you actually need something changed.
Yes. On subscription plans, you can manage staff directly from your portal up to your plan limit. Adding a new team member on the one-off option is available as a one-off update request.
No. We can help you set up Google Business Profile, TripAdvisor, Facebook, and other platforms from scratch if you don't have them yet. Part of our onboarding includes making sure your review presence is ready before we go live.
Payment QR codes link directly to your payment processor (Stripe, PayPal, SumUp, etc.). Customers scan and are taken straight to your payment page. Perfect for tips, service payments, or quick transactions at the point of service.
Absolutely. All data is encrypted in transit and at rest. We follow industry-standard data protection practices and never share your customer data with third parties. You maintain full ownership of your reviews and customer information. See our Privacy Policy for full details.
Use the Login Help page — fill in a quick note about the issue and we'll respond the same day. Alternatively, email us directly and reference your portal name.
We provide email support to all clients. Subscription plans include varying levels of support — Starter: email, Growth: priority email, Enterprise: priority email and phone. For one-off clients, support for changes is available on request.
Yes. Submit a free enquiry and we can include sample mock-ups of your branded portal in our proposal — no payment required. You only pay once you are happy with the direction and ready to proceed.